JQK88 Privacy Policy: How We Handle Your Personal Data

1.Introduction and Scope

This Privacy Policy applies to all personal data collected and processed by JQK88 in connection with the operation of its online casino, sportsbook, account management system, promotional activities, customer support, and payment processing. References to "JQK88", "we", "us", or "our" mean the operator of the JQK88 platform accessible at jqk88.cam. References to "you", "your", "player", or "customer" mean any registered account holder or visitor to the platform.

By creating a JQK88 account, making a deposit via Touch 'n Go eWallet, FPX, DuitNow, Boost, GrabPay, or another supported method, or by otherwise using the service, you acknowledge that personal data will be collected and processed in the manner described in this policy. If you do not agree, you should not register or continue using JQK88.

2.Definitions

Within this Privacy Policy, the following terms carry the stated meanings:

• Personal Data: Any information that directly or indirectly identifies a living individual, including name, identity number, address, email, phone number, device identifier, or payment detail.
• Processing: Any operation performed on personal data, including collection, storage, retrieval, use, disclosure, alteration, transfer, restriction, or deletion.
• Data Controller: JQK88, which determines the purposes and means of processing personal data.
• Data Processor: A third party that processes data on behalf of JQK88 under a written agreement, such as a game provider, payment gateway, or compliance service.
• Consent: A freely given, specific, and informed agreement to the processing of personal data for a stated purpose.
• Special Category Data: Particularly sensitive information, including health data, which JQK88 does not ordinarily collect unless relevant to a responsible gambling assessment you request.

3.Data We Collect

3.1 Information You Provide Directly

When you register, verify your identity, contact support, or claim a promotion, JQK88 may collect:

• Full legal name, date of birth, and gender.
• Malaysian residential address, including city and postcode — for example, addresses in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, or Shah Alam.
• Email address and mobile phone number.
• Government-issued identity documents such as MyKad, passport, or driving licence.
• Proof of address such as a utility bill or bank statement issued within three months.
• Payment instrument details including e-wallet identifiers, bank account information, or cryptocurrency wallet addresses used for transactions in MYR or supported digital currencies.
• Selfie images submitted for facial verification purposes.

3.2 Information Collected Automatically

When you access JQK88 through a browser or supported device, data collected automatically may include your IP address, browser type and version, operating system, device identifiers, referring URL, session duration, pages viewed, and the date and time of each request.

3.3 Transaction and Activity Records

JQK88 records all financial transactions including deposits, withdrawals, bonus credits, adjustments, and MYR balances. Game activity including wagers placed on slots, baccarat, blackjack, live dealer tables, football, Liga Super Malaysia fixtures, EPL markets, and UFC events is recorded for account management, dispute resolution, and compliance purposes.

4.Lawful Basis for Processing

JQK88 relies on the following lawful grounds to process personal data:

• Contractual necessity: Processing required to create and manage your account, settle bets, process MYR payments, and carry out withdrawal requests.
• Legal obligation: Processing required to meet anti-money laundering obligations, age verification requirements, identity verification under licensing conditions, and financial record-keeping rules.
• Legitimate interests: Processing necessary to detect fraud, prevent technical abuse, improve platform security, investigate complaints, and monitor for responsible gambling signals, where those interests are not overridden by your rights.
• Consent: Processing for optional activities such as promotional communications, where you have provided clear agreement and retain the right to withdraw it.

5.How We Use Your Data

JQK88 uses collected personal data for the following purposes:

• To create, maintain, verify, and close your JQK88 account.
• To process deposits and withdrawals via Maybank, CIMB, Public Bank, Hong Leong Bank, DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, or cryptocurrency channels.
• To perform age, identity, and payment-method verification as part of the KYC process.
• To detect, investigate, and prevent fraud, collusion, money laundering, and account security breaches.
• To administer bonuses, evaluate promotion eligibility, and apply wagering and withdrawal conditions.
• To provide customer support and resolve account disputes or payment queries.
• To apply and monitor responsible gambling tools including deposit limits and self-exclusion.
• To send account-related notifications including security alerts, policy updates, and transaction confirmations.
• To send promotional content where you have consented and not subsequently withdrawn that consent.

6.Data Sharing and Disclosure

JQK88 does not sell personal data to third parties for commercial purposes. Data may be shared in the following circumstances:

• Licensed game providers: Game session data and account identifiers are shared with providers to operate game software, settle results, and handle technical disputes.
• Payment processors: Transaction data is shared with FPX, DuitNow, and relevant e-wallet and banking partners to the extent necessary to complete each payment instruction.
• Compliance and fraud-prevention services: Identity and transaction data may be assessed through licensed verification and screening services to meet AML and KYC requirements.
• Regulatory and law enforcement authorities: Where required by international licensing conditions, a court order, or a lawful request from a competent authority.
• Successors: In the event of a corporate merger, acquisition, or platform transfer, personal data may be transferred to the acquiring entity under appropriate data protection obligations.

All third-party processors are required to handle personal data only for the specified purpose, under confidentiality obligations, and with security standards consistent with those applied by JQK88.

7.International Transfers

JQK88 operates in an international context, and data may be stored or processed on infrastructure located outside Malaysia. Where personal data is transferred internationally, JQK88 applies contractual, technical, and organisational measures to maintain a level of protection consistent with the purposes described in this policy.

If you are a player in Kuala Lumpur, Penang, Johor Bahru, or elsewhere in Malaysia, your data may be processed on servers hosted in other jurisdictions. By using JQK88, you acknowledge this international dimension of the service.

8.Cookies and Tracking Technologies

JQK88 uses cookies and similar tracking technologies to operate the platform effectively. Categories of cookies used include:

• Essential cookies: Required to maintain login sessions, apply account settings, and process transactions. These cannot be disabled without impairing basic functionality.
• Performance cookies: Collect anonymised data about page load times, navigation paths, and error rates to help identify and resolve technical issues.
• Preference cookies: Remember user-selected settings such as display language and preferred payment method to reduce repetitive input.
• Analytics cookies: Measure aggregate visit patterns and feature usage to inform platform improvements. Where used, these do not identify you individually.

You may manage or disable non-essential cookies through your browser settings. Removing essential cookies will likely prevent login and payment functions from operating correctly.

9.Data Retention

JQK88 retains personal data for as long as your account is active and for any additional period required by applicable legal, regulatory, or licensing obligations after closure. The following general retention principles apply:

• Identity verification documents and account registration records are typically retained for a minimum of five years following account closure, in line with standard AML record-keeping expectations under international licensing frameworks.
• Financial transaction records, including MYR deposit and withdrawal history, are retained for a minimum of seven years to support audit, dispute resolution, and compliance review.
• Support correspondence is retained for a period sufficient to resolve any follow-up matter and to evidence how a complaint was handled.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance with consent obligations.

When retention obligations have been satisfied, JQK88 will delete or anonymise personal data in a manner that prevents reconstruction or re-identification.

10.Security Measures

JQK88 applies a combination of technical and organisational measures designed to protect personal data against unauthorised access, disclosure, alteration, and destruction. Measures include encrypted data transmission via TLS, access controls limiting data visibility to personnel with a documented operational need, and regular review of security controls. JQK88 monitors systems for anomalous access patterns that may indicate a breach or abuse.

No system is entirely immune to security risk. If JQK88 identifies a significant data security incident affecting personal data, we will assess the scope of the incident and take appropriate remedial action. Where your interests are materially affected, JQK88 will communicate through the account email address associated with your profile.

You are responsible for maintaining the security of your JQK88 account credentials. Do not share your password, one-time verification codes, or recovery details with any other person, including family members or support agents who request credentials unsolicited.

11.User Rights

Subject to applicable law and any overriding legal obligation, you may exercise the following rights in relation to personal data held by JQK88:

• Right of access: Request a copy of the personal data JQK88 holds about you and information about how it is processed.
• Right to rectification: Request correction of inaccurate or incomplete personal data without undue delay.
• Right to erasure: Request deletion of personal data where it is no longer necessary for the purpose collected, where consent is withdrawn, or where processing is unlawful — subject to retention obligations that continue to apply.
• Right to restriction: Request that processing be limited while accuracy is contested, an objection is under consideration, or you require data for a legal claim.
• Right to portability: Where processing is based on consent or contract and is carried out by automated means, request transfer of data in a structured, commonly used format.
• Right to object: Object to processing based on legitimate interests, including profiling for responsible gambling monitoring, subject to overriding grounds.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any right, contact JQK88 support at the address provided in Section 14. JQK88 may need to verify your identity before fulfilling a data request. We aim to respond within thirty days, with an extension of up to a further sixty days for complex requests.

12.Children and Minors

JQK88 is intended only for persons aged 21 and above. JQK88 does not knowingly collect personal data from anyone under this age. If it comes to our attention that a person under 21 has registered or used the platform, the account will be suspended, data will be handled in accordance with applicable obligations, and no real-money transactions will be processed.

If you believe a minor has accessed JQK88 using false information, contact JQK88 support immediately so the matter can be reviewed and appropriate action taken.

13.Changes to This Privacy Policy

JQK88 may update this Privacy Policy to reflect changes in data processing practices, platform features, legal requirements, or international licensing conditions. Material changes will be communicated through the website or by account notification before they take effect.

We recommend reviewing this page periodically. The effective date at the top of this document indicates when the current version was last revised. Continued use of JQK88 after a change becomes effective constitutes acknowledgement of the updated policy.

14.Contact Us

If you have a question about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how personal data has been handled, contact JQK88 support. To allow efficient handling, include your registered account name, a clear description of the matter, and the relevant transaction or account reference where applicable. Do not include passwords or full identity numbers in correspondence.

Support email: [email protected]
This address is provided as plain text for your security. JQK88 support handles privacy enquiries from Malaysian players in English, Bahasa Melayu, and Mandarin, and is available around the clock.